Shipping & Delivery
We are currently shipping all orders from London. When your goods are dispatched, an email will arrive to notify you.
*Be sure to add email@example.com to your safe senders list to avoid our communications being treated as junk mail.
Delivery costs £15.00 for orders under 2kg. Orders above 2kg incure additional charges.
You should be able to expect delivery within 10 days.
Jade Rope endeavours to ship orders within three working days (Monday to Friday) and there is typically one to two days delivery time.
1. At peak times we may need an extra day or two to process your order. If your order is urgent please notify us.
2. Please allow an extra two (2) days for natural rope orders requiring conditioning (some jute and hemp ropes)
We will contact you if we anticipate your order will be delayed by more than 3 days.
Please note: We cannot guarantee a rushed service. We recommend you allow extra time for deliveries if extreme weather is forecast and/or it is mid to late December.
Jade Rope ships internationally at a flat rate of $30 per order - up to 2kg. This shipping fee will be calculated at the checkout when your country is selected.
Please allow an extra 7 days for delivery.
If you are unable to select your country via this US store, it may be that we dispatch to your region from a different country. Please try visiting the store of ours that is closer to the country you live in:
Always feel free to contact us at any time should you experience any difficulties.